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Terms of Service

1. Terms

By accessing the website at http://fazehost.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Fazehost/Attila Tokolics’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Fazehost/Attila Tokolics’ website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Fazehost/Attila Tokolics at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Fazehost/Attila Tokolics’ website are provided on an ‘as is’ basis. Fazehost/Attila Tokolics makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Fazehost/Attila Tokolics does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Fazehost/Attila Tokolics or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Fazehost/Attila Tokolics’ website, even if Fazehost/Attila Tokolics or a Fazehost/Attila Tokolics authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Fazehost/Attila Tokolics’ website could include technical, typographical, or photographic errors. Fazehost/Attila Tokolics does not warrant that any of the materials on its website are accurate, complete or current. Fazehost/Attila Tokolics may make changes to the materials contained on its website at any time without notice. However Fazehost/Attila Tokolics does not make any commitment to update the materials.

6. Links

Fazehost/Attila Tokolics has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Fazehost/Attila Tokolics of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Fazehost/Attila Tokolics may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hungary and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us. It is Fazehost/Attila Tokolics’ policy to respect your privacy regarding any information we may collect from you across our website, http://fazehost.com, and other sites we own and operate.

Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles
  • Date of birth
  • Phone/mobile number
  • Home/Mailing address
  • Payment information
  • Tax/SSN/Medicare/etc. number

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Use of information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of FazeHost, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Data processing and storage

The personal information we collect is stored and processed in Hungary, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Third-party access to information

We use third-party services for:

  • Analytics tracking
  • User authentication
  • Advertising and promotion
  • Content marketing
  • Email marketing
  • Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

We are committed to protecting the privacy of children who use our services. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience. Please refer to our Children’s Privacy Policy for more information.

Limits of our policy

This privacy policy only covers Fazehost/Attila Tokolics’ own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on http://fazehost.com, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

Fazehost/Attila Tokolics Data Controller
Attila Tokolics
privacy@fazehost.com

This policy is effective as of 25 May 2018.

Cookie Policy

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We use cookies to help improve your experience of http://fazehost.com. This cookie policy is part of Fazehost/Attila Tokolics’ privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from http://fazehost.com, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Fazehost/Attila Tokolics’ cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

Children’s Privacy Policy

We are committed to protecting the privacy of children who use http://fazehost.com and its services. This children’s privacy policy is part of our approach to privacy, and covers the way we collect, store and manage information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA).

We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

Collecting information from children

At times, we may require information from children to enable participation in certain activities, for example, registering an account, customising a profile, or receiving notifications. When collecting non-personal information, we encourage children never to provide any details that may personally identify them or reveal their location. We do not require children to provide more information than is necessary to participate in an activity.

We do not use children’s contact details for marketing purposes, though we may use them for our internal marketing and research in order to improve the quality of products and services offered across our site.

Parental consent

In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), we will provide notice to and seek consent from a parent or guardian prior to collecting the information. We only retain collected information for as long as necessary to enable participation in the requested activity.

In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.

As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page http://fazehost.com. We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.

Safeguarding children’s privacy

We take security seriously, and do what we can within commercially acceptable means to protect your child’s personal information from loss or theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

Information abuse and community misconduct

We do not tolerate doxing (publishing of private or personal information about an individual without their consent), cyberbullying, or other forms of information abuse on http://fazehost.com.

If we discover that a child’s personal information has been disclosed on our site without the express consent of their parent/guardian, we will remove the content in question as quickly as possible and effect disciplinary measures (a warning, suspension or ban) on the offending account.

Third-party access to information

We do not knowingly disclose any personally identifying information or personal information provided by children to third parties. We may, however, disclose anonymised and aggregated versions of this information (analytics and statistics) for business, marketing or public relations purposes.

Parental controls and intervention

As a parent/guardian, you may at any time refuse to let us collect further information from your children for a particular activity or account. If you have given us consent previously, you may log in to your child’s account to review, edit or delete the information, or contact us via to request the removal of the information from our records.

Please be aware that the removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.

Customer Billing Policy

The following constitutes our Billing Policy and applies to all FazeHost customers.

Payments

All charges are shown in EUR. We accept PayPal and Credit Card payments

All payments are due on the Account Statement Date, which is defined by your chosen billing cycle and is usually the anniversary of the date to account was activated.

If you provide us with your credit card and PayPal information, you authorize us to automatically charge your credit or debit card or PayPal account for charges that apply to your account. Recurring charges will be posted to your credit card or PayPal account until such time that you cancel your account or change your payment method.

You are responsible for directly updating, or notifying us, of any changes to your credit card or PayPal details (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are seven (7) days past due will be automatically suspended.

All past due and unpaid balances may be subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees, invoices will be passed to a debt collection agency once they are 30 days overdue.

Late Fee

If an account is not paid by its due date. A late fee of 5% is automatically added to the invoice.

Domain Names (Terms)

You must have at least 1 active paid hosting account with us to be able to use our domain name registration service, accounts without hosting or cancelled hosting will not be able to login to our portal system to renew or manage domain names.

Billing Cycles (Terms)

The Billing Cycle begins on the Service Activation Date. You may elect to change your Billing Cycle at any time. The new Billing Cycle will only take effect at the time of the next renewal. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all services will automatically renew at the end of their Billing Cycle. Renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Services are renewed for the same billing cycle as originally purchased. If you wish to cancel a service before it’s renewal, please refer to the Cancellations section below.

Money Back Guarantee

Our thirty (30) day money back guarantee is from your initial sign-up date on our Website Hosting and Reseller Hosting services. All other products such as Cloud Server VPS, Dedicated Servers, SSL Certificates and Domain names are excluded and do not have a money back guarantee.

All refunds are pro-rata. If a free domain name was included with your hosting service, then €10 will be kept back from the refund to cover the costs.

Cancellations

All Services will automatically renew until a they are cancelled. In order to cancel a service, you must contact our Support Desk Team and our customer service representatives will assist you with the cancellation process. Cancellations must be submitted at least 7 days before invoice due date, cancellations after this period will still be required to pay the invoice that is due. You can cancel your services via the Customer Portal as well automatically, choosing two options: immediately or a the end of current billing cycle.

Refunds

Refunds are given if your product has a 3 day money back guarantee and you have given notice at least 48 hours prior to the end of the money back period. Renewals can not be refunded, you must cancel your account to void your invoice at least 7 days before your renewal date.

PayPal subscriptions

It is the clients responsibility to cancel any PayPal subscriptions if you no longer wish to make subscription payments to us. Over payments or duplicate payments will not be refunded however they will automatically add as credit to your account to use on all future invoices so the payment is not lost.

Statements

We do not post paper invoices or statements. Invoices are automatically emailed to your account email address, and can be viewed along with any statements using our online portal system.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform for free. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the set-up fee applicable to your new and former plans.

Billing/Price Changes

Our policies and prices are subject to change with full notice. Any price changes become effective in the next billing cycle, we will notify you via email of this price change prior to the cost being edited.

Credit Card Disputes/Charge backs

We have a zero tolerance policy for charge backs. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at our discretion. A €25.00 charge back fee will be assessed for each credit card charge back received by us.

Acceptable Use Policy (For All Customers)

This policy applies to all FazeHost customers and is not product specific. When you sign up for any of our services, you agree to the following:

Your Responsibility

You are required to use our network responsibly and with respect for our other clients. We reserve the right to suspend and/or cancel your service if you use our network in such a way that adversely affects other customers.

While we may monitor services electronically to determine that systems are operating correctly, as a general practice, we do not monitor your communications or activities to determine if they are in compliance with the policy.

However, when we are notified of a violation of this policy, we will take action to stop or correct the violation, including, but not limited to, denying access to our services and equipment. In addition, we may take action against you or one of your clients depending on the type of violation.

If you resell and offer Internet services, you will cooperate with us in any corrective or preventive action deemed necessary. Failure to cooperate is a violation of this policy and we reserve the right to take action which may also affect your other customers or web sites.

Non-FazeHost Products

Any mention of non-FazeHost products by us, our employees or any third party entity related to us is for information purposes only and does not constitute an endorsement or recommendation. FazeHost disclaims any and all liabilities for any representation or warranty made by the vendors of such non-FazeHost products or services.

Third Party Licenses

We makes a reasonable effort to provide you with technologies, developments, and innovations (collectively ‘Technologies’), part of which may be licensed, or co-branded, from or by third party entities. However, FazeHost make NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, we specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold us liable in any way for the revocation of any license, which has been licensed to FazeHost. The use of the Technologies obtained from or through us, or any other referred third party, whether directly or indirectly, is at the sole risk of you the customer.

Acceptable Use Policy: Website Hosting/Reseller Hosting

All Website Hosting and Reseller Hosting is in a shared hosting environment, meaning multiple customers shared servers and services. This is standard for all Website Hosting and Reseller Hosting providers.

Fair Usage

Website Hosting plans that come with unlimited bandwidth maybe asked to upgrade to a VPS Plan if your website is deemed to have too much traffic which causes slow speeds for other users, This will likely only effect websites causing performance issues to our servers.

Reseller Hosting plans can create a maximum of 100 user accounts, anything more than this will require an additional reseller account to be purchased. Each user account can host unlimited domains, this is due to hardware costs & software licensing and general over-usage for the price of the reseller account.

Accepting Payments on your Website

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle cardholder information for debit, credit or other payment cards. Our Website Hosting and Reseller Hosting service does not comply with PCI DSS due to the nature of a shared hosting environment (many users and websites sharing resources).

You are not permitted to store and manage card details on Website Hosting and Reseller Hosting. Any website found storing card details will be suspended.

Please note that we recommend using third-party payment processing gateways (for example PayPal, Worldpay or Google Checkout) as payments are handled and stored by each third-party merchant respectively.

Cost of Hosting

All Reseller Hosting customers are not permitted to physically sell free hosting plans directly to their customers. We do not allow free hosting to be hosted on our servers. Anyone found doing this will be asked to remove the facility or be suspended from our Website Reseller services.

You are permitted to provide hosting without charge as part of a different paid or managed service, such as web design. This is not deemed as providing a free account.

Server Resources

Any website that is deemed to be using a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay for additional resources (depending on which resource is required), reduce the resources used to an acceptable level or upgrade to a Virtual Private Server. We will be the sole arbiter of what is considered to be a high server usage level. Any Website Hosting, Reseller Hosting (and individual clients) account deemed to be adversely affecting server performance or network integrity will be suspended without prior notice.

CGI Scripts

Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. We also do not permit CGI script sharing with web sites not hosted by us.

Background Running Jobs and Cron Jobs

We may allow ad-hoc programs to run in the background. These programs will be considered on an individual basis and acceptance is not guaranteed. However, most of our control panels allow scheduled tasks or cron jobs to be created.

Server Time zone

All our servers time zones are set to GMT+1.

Databases

We reserve the the right to suspend or remove any databases that cause issues and downtime on any of our servers. Large and busy databases that require a lot of user connections should be hosted on a dedicated or VPS machine. Any database over 2GB in size would be considered as overusage and not designed for shared hosting.

If your web site is not closing database connections and your web site causes sleeping connections eventually causing high usage to our database server, then your database will be suspended. A €35.00 administration fee may apply to unsuspend any database from our server, however this is only charged if your database caused service outage to other clients.

Disk Usage

Disk usage included with Website Hosting and Reseller Hosting plans includes disk space for databases and email.

Shared hosting accounts including reseller hosting are not allowed to overuse storage space.

Virus’s Uploaded to Websites

If your website contains a virus or a virus has been uploaded by the website owner or if the website is hacked in anyway, our system will automatically attempt to clean the virus, if this does not happen our system will then attempt to delete the virus. If the virus can not be deleted and several viruses are uploaded your domain name will be suspended from our hosting. You may be charged an administration fee of €10.00 to have the domain name re-enabled.

Backup of Data

We provide 100% backups of all Website Hosting and Reseller Hosting websites, databases & email. We always recommend you regularly make your own backups and always make a backup before you upgrade or change your website, meaning you can then recover to a specific point in time from your own backups. Restores from our nightly backups can be made either directly through your control panel or via a support request. Please note that backups from our vault are stored for up to 10 days only.

Acceptable Use Policy: Email Services

As part of Website Hosting and Reseller Hosting, we offer all clients a mail server and related mail services. The mail server is shared with other Website and Reseller Hosting customers.

Mail Limits

The maximum number of email that can be sent out in any given hour is 100 from a domain. Each email sent must have 50 or less recipients.

Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers.

The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted by us, and selling or distributing software (on a web site residing on one of our servers) that facilitates spamming.

Violators may be fined and will face immediate suspension. We reserve the right to determine, at our sole and absolute discretion, what constitutes a violation of this provision.

Mass Mailing

Mass mailing / mailing lists is not allowed on our Website Hosting and Reseller Hosting mail service.

Anyone who sends mass mail and is found to cause issues to our mail service or IP reputation will be given a fine (details below) and have the domain name suspended.

Those who are found to be sending masses of spam emails will be given a flat fine to cover administration time for FazeHost to physically remove the emails from our spool.

Any email spam /bulk user that causes IP black listings will be given a fine of €100.00.

Any user that causes complaints from other companies, for example spamcop, AOL, yahoo etc. will be given a fine of €50.00 to cover administration fee’s for us to advise the companies the reasons why the spam was sent.

The standard fine for sending spam emails are as follows:

  • Under 5000 spam emails €200.00
  • 5000-10,000 emails €400.00
  • Anything above is €800.00

Disk Space

On our shared hosting, email domains limited to your account storage space, this is due to cost of the SSD & SAS disks used for mail are very expensive and the cost to us to host the domain would exceed the subscription payment we receive from the user each month.

Acceptable Use Policy: Dedicated Servers and VPS

Server Management

All Dedicated servers and VPS should be professionally managed by the end user unless a management pack has been purchased and must be kept free from viruses.

We resell Cloud VPS. When you apply to a Cloud VPS Plan, your request is transmitted to eNom (www.eNom.com).  By using ourCloud VPS Services, you agree to be bound by Cyber Host Pro  policies and procedures, so please read them. These policies and procedures are available at: https://www.cyberhostpro.com/company/acceptable-use-policy/

Bandwidth Over Usage

Each month your bandwidth will reset on your billing date.

IP Addresses

Each Server is initially assigned a range of IP addresses. Additional IP addresses can not be purchased.

You are only permitted to add IP addresses that have been approved by FazeHost. Adding an IP address to your server that we have not allocated will result in your server being shut-down and a immediate fine of €100 being applied to your account. Your server will not be re-enabled until you have provided reason why the unauthorised IP has been added to your server. If you have several servers, you must contact us before moving IPs between servers

Complaints Procedure

If you ever need to raise a complaint with FazeHost, please login to the client area at https://my.fazehost.com and submit a ticket to our team who will escalate the complaint for you.

All complaints are responded to within 48 hours if submitted on-line.

Domain Names and Renewals

We resell domain names. When you apply to register a domain name, your request is transmitted to eNom (www.eNom.com).  By using our Domain Name Services, you agree to be bound by eNom’s domain name registration policies and procedures, so please read them. These policies and procedures are available at: www.eNom.com/terms.  Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered.  After registration, it is your responsibility to ensure your domain name does not lapse, for whatever reason, and we are not responsible for any lapse or any damages caused by any lapse.

Domain name pricing can be found on our domain name registration page. Domain name renewals are typically the same price as the registration price, however if in the case of a domain name price increase or decrease, we will notify all customers by emails at least 30 days before the pricing increase.

When your domain name is due to be renewed we will send you multiple reminders from 60 days before its expiry date. 30 Days before the domain expires we will invoice you for the domain renewal, once this is paid the domain name will instantly be renewed. Invoices that are not paid after 14 days will automatically be cancelled and the domain name will expire. You will need to contact our billing team within 28 days of the invoice due date by submitting a ticket at https://my.fazehost.com if you wish to renew your domain name. Note some domain name extension/TLDs may occur a €80 fee for expired domains, we would notify you of this before billing you.

If you decide to transfer to another domain registrar, you can do so anytime at no extra cost from us. However You will need to transfer out your domain name at least 35-40 days before its expiry date to avoid us invoicing you for its renewal. Your new domain registrar may charge you additional costs to transfer in the domain to them depending on the domain name TLD.

Reporting Abuse & DMCA

For complaints regarding abuse of our hosting services or your DreamHost account that are related to our Terms, please send an e-mail to abuse@fazehost.com.

Be as detailed as possible when explaining the problem!

The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements 1996 treaties of the World Intellectual Property Organization (WIPO). A DMCA claim occurs when someone suspects a website of copyright infringement.

If you’d like to file a claim of copyright infringement can do so via email to abuse@fazehost.com.